About the company :
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems.
IBM is a leading cloud platform and cognitive solutions company. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 350,000 employees serving clients in 170 countries. With Watson, the AI platform for business, powered by data, we are building industry-based solutions to real-world problems. For more than seven decades, IBM Research has defined the future of information technology with more than 3,000 researchers in 12 labs located across six continents.
Role & Responsibilities :
- Team lead who drives a transformative and optimal technical content experience within the team
- Project manage content-related project tasks and deliverables using agile methodologies and adhering to company best practices
- Shape the technical content strategy by setting high-level content product goals to ensure a consistent and engaging experience.
- Demonstrate best practices for content development, design, and user experience within an agile software development environment.
- Propose product design and process improvements, coordinate, and execute content development and user experience strategy.
- Drive a cohesive end-to-end content experience that moves customers through every phase of their product journey and drives their actions.
- Own the end-to-end authoring process: design, development, editing, production, translation, and life cycle management.
- Evaluate content requests and work with stakeholders, such as Product Owners, Engineering, Marketing, and Design to understand the business problem, goals, and desired outcomes.
- Plan, design, develop, and publish IBM technical content (e.g. embedded in the UI, product tours, messages, product documentation, and multimedia) that is easy to use, easy to understand, and easy to find. This may also include guided tours as well as training, nurture, and community content.
Ideal Candidate :
- 5+ years experience as a technical writer for enterprise software
- Command of U.S. English writing, curating, and editing content for accuracy, clarity, and usability.
- Modeling and formatting content into viable, feasible, and desirable solutions.
- Proven experience simplifying complex content for users.
- Researching and studying a subject and its context to inform content.
- Can define and apply consistent voice and tone throughout a content journey.
- Knowledge of markup languages (such as DITA XML, Markdown, HTML) and authoring tools (Oxygen).
- Experience with Content Management Systems
- Experience documenting detailed technical content such as APIs and SDKs.
- A foundational understanding of UX design and design research.
- Proven communication skills (written and verbal).
- Samples of previous work welcomed
- An awesome and positive attitude.
- Experience working in an agile, squad-based, continuous delivery development model.
- Able to work independently, with a strong sense of responsibility and commitment to a dynamic, team-based environment.
- Experience with digital adoption platforms such as Walkme.
- Degree in Writing, English, Journalism, Communication, Information Design, or related field, or a technical degree.
Office Location: Prahlad Nagar, Ahmedabad
Experience Required: 5 - 8 years
Working Days: 5 days/week
